Terms and Conditions
These Terms and conditions apply to your use of the www.richmondsaddlery.co.nz website. By accessing this website you agree to be bound by them.
All products and services within this site are subject to availability and may change or be with drawn at anytime with out prior notice.
If after you have placed an order and an item purchased cannot be fulfilled, you will be informed and offered an alternative or a refund.
please note that this website is NOT STOCK CONTROLLED, therefore changes in availability may occur from time to time.
All prices shown on this site are in New Zealand Dollars, includes the GST rate of 15% and excludes freight charges unless otherwise stated.
Please note that prices listed on our online store may differ from those within our physical store.
We regret that our physical store maybe unable to offer the same prices as those items advertised on our website, although both stores have fantastic pricing through out.
www.richmondsaddlery.co.nz Reserve the right to discontinue any product or amend pricing with out prior notice.
Freight & Delivery:
All deliveries are dispatched via courier with all parcels being track and traced.
If a parcel is lost in transit please notify us immediately so we can do a trace on your order.
www.richmondsaddlery.co.nz does not offer international freight at present, but please keep checking back as this is a service that we will be offering in the near future.
Richmond Saddlery endeavours to process and dispatch your order with in New Zealand as soon as possible. Please allow 3-10 working days for delivery as some stock is subject to availability and we may be awaiting for stock to arrive to fill your order.
At the time of ordering if the incorrect freight option has been selected for your purchase, the shortfall will be payable prior to dispatch of your order.
Returning of Goods:
If you order an item from us and it does not fit the way you like, there is no problem to return the item with in fourteen days for an exchange of size, or a store credit. (Indent orders and saddles are the exception, as these can not be returned) Items must be in their original undamaged packaging and in new condition (never used)
We will not issue refunds unless an item is faulty, unable to be replaced or item is no longer available.
We are unable to offer exchange or refunds on saddles, once they have left our store, unless they have been proven to be faulty, in which case these will be covered under the Consumers Guarantees Act (1993).
An extra freight charge of $15 associated with exchanging products will be charged to you, the customer, To cover admin and freight costs back to you
When Returning an Item:
Please include a copy of the original receipt, your exchange fee $15 and complete the return form and add with your return.
Please note there will be no refunds, exchanges or returns on sale price items, discounted, custom made or indent ordered goods from our site.
Goods should be returned to:
C/o The Manager
430 Paton Road
Other Payment Options:
Bank Deposit – We will dispatch your order once the deposit appears in our Bank Account which is usually overnight. Please ensure you use a Name and Order ID as your reference to help us identify your payment.
Cheque Payment – If you wish to send a cheque, that is fine, your order will be dispatched once your cheque has cleared.
Pick Up In Store Purchases:
Payment for all pick up purchase is to be made in advance of uplifting.
Address for up lifting is
430 Paton Road