All deliveries are dispatched via courier with all parcels being track and traced.

If a parcel is lost in transit please notify us immediately so we can do a trace on your order.

www.richmondsaddlery.co.nz does not offer international freight at present, but please keep checking back as this is a service that we will be offering in the near future.

Richmond Saddlery endeavours to process and dispatch your order with in New Zealand as soon as possible. Please allow 3-10 working days for delivery as some stock is subject to availability and we may be awaiting for stock to arrive to fill your order.

At the time of ordering if the incorrect freight option has been selected for your purchase, the shortfall will be payable prior to dispatch of your order.